js9 Privacy Policy
Your privacy is a fundamental obligation for js9 — not an afterthought. This Privacy Policy explains in plain terms exactly what personal data we collect, why we collect it, how we store and protect it, and the rights you hold over your own information as a js9 player in Bangladesh.
This Privacy Policy applies to all personal data collected through the js9 website at https://js9.onl, including data collected during account registration, identity verification, financial transactions, gameplay activity, and customer support interactions. By registering an account and using the js9 platform, you acknowledge that you have read and understood this policy.
js9 is the data controller for personal information collected through this platform. All references to "js9", "we", "us", or "our" in this policy refer to the js9 platform and its operating entity. References to "you" or "your" refer to any registered player or visitor to the js9 website.
Our Privacy Commitments
Six principles that define how js9 handles your personal data — from the moment you register to the day you close your account.
Data Minimisation
We collect only what is strictly necessary to provide the Services and meet our legal obligations. Nothing more.
No Data Sales
js9 will never sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.
256-bit Encryption
All data transmitted between your device and js9 is encrypted using 256-bit SSL. Passwords are stored as salted hashes, never in plain text.
Transparency
We tell you exactly what we collect, why we collect it, and who we share it with. No hidden data practices.
Your Rights
You have the right to access, correct, and request deletion of your personal data at any time by contacting js9 support.
Retention Limits
We do not keep your data longer than necessary. Retention periods are defined by legal requirements and detailed in this policy.
Personal Data We Collect
js9 collects personal data across several categories depending on how you interact with the platform. The specific data points collected within each category are set out below.
Identity Data
Full legal name, date of birth, gender, nationality, and a copy of your government-issued photo identification document (e.g., National ID card, passport, or driving licence). Collected at registration and verified during the KYC process.
Contact & Address Data
Residential address (including district, division, and postal code for players in Bangladesh), mobile phone number, and email address. Used for account communications, transaction notifications, and identity verification.
Financial Data
Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details for bank transfer players, deposit and withdrawal transaction records, and transaction timestamps. Payment card numbers are never stored by js9 directly — card transactions are processed by certified payment service providers.
Gameplay & Betting Data
Game session records, bet amounts, wager outcomes, bonus activations, game provider interactions, and responsible gaming tool usage (e.g., deposit limit settings, cool-off period activations). Used for account management, dispute resolution, and responsible gaming monitoring.
Technical & Device Data
IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session duration. Collected automatically via server logs and browser interaction. Used for security monitoring, fraud prevention, and platform optimisation.
Communications Data
Records of your interactions with js9 customer support, including support chat transcripts, email correspondence, and any attachments you submit as part of a support or dispute resolution request.
How We Use Your Data
js9 processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for purposes incompatible with those stated at the time of collection.
Account Creation & Management
Your identity, contact, and financial data are used to create and maintain your js9 account, verify your identity in accordance with our KYC obligations, process deposits and withdrawals, and communicate important account-related notifications such as transaction confirmations and security alerts.
Legal & Regulatory Compliance
js9 is required to retain certain categories of personal and financial data to comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and fraud prevention duties. This includes verifying that players meet the minimum age requirement of 21 years and that funds deposited originate from legitimate sources.
Fraud Prevention & Security
Technical and device data, combined with gameplay and financial data, is analysed to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and unauthorised access attempts. Automated risk scoring may be applied to flag unusual patterns for manual review by our security team.
Responsible Gaming Monitoring
Gameplay data and account activity are monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, js9 may proactively reach out to the player with responsible gaming information and, where appropriate, apply account-level controls in accordance with our Responsible Gaming policy.
Customer Support & Dispute Resolution
Communications data and gameplay records are used to investigate and resolve support queries, complaints, and formal disputes. Support records are retained for a minimum of 12 months following the resolution of each case to enable follow-up and audit trail purposes.
Service Improvement & Analytics
Aggregated and anonymised technical data is used to analyse platform performance, identify usability issues, and improve the js9 player experience. This data is processed in a form that does not identify individual players. No individual-level behavioural profiling is conducted for commercial advertising purposes.
Promotional Communications
Where you have explicitly opted in to receive marketing communications, your contact data may be used to send you information about js9 promotions, bonuses, and seasonal offers (such as Eid, Pohela Boishakh, or BPL cricket season specials). You may withdraw consent and opt out of marketing communications at any time via the Account Settings page or by contacting support.
Who We Share Your Data With
js9 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial use. We share your data only in the limited circumstances described below, and only to the minimum extent necessary.
- Payment Service Providers: bKash, Nagad, Rocket, Upay, and partner banks (including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank) receive only the transaction data strictly required to process your deposit or withdrawal. These providers are contractually bound to handle your data securely and in accordance with their own privacy obligations.
- Game Suppliers: Third-party game providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming) receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full name, contact details, or financial data.
- Identity Verification Partners: Where js9 uses a third-party KYC service to verify your identity documents, that provider receives only the documents and data required for the verification check and is contractually prohibited from using your data for any other purpose.
- Fraud Prevention Services: js9 may share technical and transactional data with specialist fraud detection platforms to assess risk scores. Data shared is subject to strict data processing agreements and is not used for advertising profiling.
- Legal & Regulatory Authorities: js9 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a valid legal order. js9 will notify you of any such disclosure where legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of assets involving js9, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer, and your rights under this Privacy Policy will continue to apply.
Cookies & Tracking
js9 uses a limited set of cookies and similar technologies to operate the platform securely and efficiently. We do not use third-party advertising cookies or cross-site tracking technologies.
Strictly Necessary Cookies
These cookies are essential for the platform to function. They maintain your login session, store your language and currency preferences, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without breaking core platform functionality.
Performance & Analytics Cookies
js9 uses anonymised first-party analytics to understand how players navigate the platform, which pages load slowly, and where usability improvements are needed. This data is aggregated and does not identify individual players. No third-party analytics services (e.g., Google Analytics) are used in a manner that sends personally identifiable information off-platform.
Managing Cookies
You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies may prevent you from logging in or using certain platform features. Disabling performance cookies will not affect your ability to play games or make transactions.
Data Retention
js9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements.
- Active Account Data: Retained for the full duration of your account and for a minimum of 5 years following permanent account closure, in compliance with anti-money laundering record-keeping obligations.
- Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of each transaction, as required by applicable financial compliance standards.
- KYC Documents: Identity verification documents are retained for a minimum of 5 years following account closure or the completion of the business relationship to which they relate.
- Support Communications: Customer support records are retained for a minimum of 12 months following the resolution of each support case, and up to 5 years where the case involved a formal dispute or regulatory investigation.
- Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for as long as necessary to demonstrate compliance with applicable marketing regulations.
- Anonymised Analytics Data: Aggregated, anonymised platform analytics data may be retained indefinitely as it cannot be used to identify any individual player.
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where deletion is not immediately technically feasible (e.g., data held in encrypted backup archives), the data is isolated and protected from further processing until deletion is completed.
Your Data Rights
As a js9 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact js9 support via the in-platform messaging system or by email at [email protected]. js9 will respond to all valid requests within 10 business days (Bangladesh Standard Time, UTC+6).
Right of Access
You have the right to request a copy of all personal data js9 holds about you. We will provide this information in a structured, commonly used format within 10 business days of receiving a verified request.
Right to Rectification
If any personal data js9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that changes to name or date of birth may require additional identity verification documentation before the correction is applied.
Right to Erasure
You may request the deletion of your personal data where js9 no longer has a legitimate basis for retaining it. Please note that this right is subject to our legal obligations — data that must be retained for AML or KYC compliance purposes cannot be deleted before the mandatory retention period expires, even upon request.
Right to Restrict Processing
You have the right to request that js9 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. During a restriction period, js9 may store your data but will not actively process it for any purpose other than legal compliance.
Right to Data Portability
You have the right to receive a copy of personal data you have provided to js9 in a structured, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
Right to Withdraw Marketing Consent
Where js9 processes your data on the basis of your consent (for example, to send promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Security
js9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:
- Transport Encryption: All data in transit between your device and the js9 platform is protected by 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar when using js9.
- Password Security: Player passwords are stored using industry-standard bcrypt hashing with unique salts. js9 never stores or transmits passwords in plain text.
- Access Controls: Access to personal data within js9's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
- Infrastructure Security: js9's hosting infrastructure is protected by firewalls, intrusion detection systems, and regular independent security assessments.
- Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights, js9 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
Changes to This Policy
js9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make a material change — for example, introducing a new category of data collection or a new data-sharing arrangement — we will notify you via your registered contact method at least 7 days before the change takes effect.
Minor updates, such as clarifications of existing provisions or corrections of typographical errors, may be made without prior notice. The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the js9 platform following any update constitutes your acceptance of the revised policy.
If you have questions about any aspect of this Privacy Policy or wish to exercise any of your data rights, please contact the js9 support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.
Your Privacy Is Protected at js9
Now that you understand how js9 safeguards your data, explore our platform with confidence. Visit our FAQ for common questions, review our Responsible Gaming page, or sign in to your account.
Sign In to js9 Read Our FAQ Responsible Gaming 21+ only. Real money gaming involves financial risk. Play responsibly.